Do you need to return or exchange a product?

We ask that you please make sure to read the returns & exchanges policy so you understand how to get a full refund and have a seamless experience

Read Returns & Exchanges Policy

If you do not get a response from Inspire Hardware within 2 business days of submitting a return request, please check your SPAM.

We ALWAYS reply to return requests within 2 business days, excluding US holidays.

How to Receive a Refund

Returns Policy

  • Items Must be New

    • All items need to be inside their original packaging and in new condition (no scratches, discoloration, dings, other signs of wear or damage).
    • All packaging must also be in new condition.
    • Packaging must not be torn or need replacement to be sold.

  • Pack Items Carefully

    • Returned items are the customer's responsibility until they reach us.
    • Make sure items can't get damaged or come out of their individual packaging on the way.
    • This includes screws tightly sealed in their bags so they don't toss around in transit.
    • We recommend adding extra padding inside the shipper box.
    • If you can feel items moving around inside the box when sealed, they need to be repacked to ensure they are not damaged during shipping.

  • Print & Ship

    • Print and attach the return shipping label provided via email.
    • The return shipping label is good for 2 weeks from the time it's issued.
    • Please allow up to 2 weeks for processing once we receive your return shipment, and look out for a notification with refund information in that time frame.
    • Items that did not follow the policy will not be eligible for a refund.
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Returns Policy